1. Getting Started
1.1 What AuditAble does
AuditAble runs an automated and AI-assisted accessibility scan of your public websites, finds the issues that block residents who use screen readers, keyboards, or magnification, and gives you a prioritized list of fixes. As your team resolves issues and re-scans, your Readiness Score moves up and your dashboard tracks the progress.
You get:
- A 0 to 100 Readiness Score that estimates how ready your site is for the Title II rule
- A list of every finding, grouped by page and severity, with fix instructions written in plain language
- A way to defer findings (document exceptions) that are not yours to fix (vendor responsibility, pending council action, etc.) with the reason recorded on every report
- PDF reports your council and your auditor can read without an accessibility background
- A team workspace so your IT, communications, and ADA coordinator can work together
- Automatic re-scanning on a cadence that matches your plan
1.2 What AuditAble does not do
It is important to be specific here so your team has accurate expectations.
- AuditAble does not certify legal compliance. No automated tool can. "WCAG compliant" and "ADA compliant" are not statuses a tool can confer. AuditAble produces a Readiness Score and a list of findings. Whether your site is legally compliant is a determination for your legal counsel and ultimately a court, never for an automated tool.
- AuditAble does not push code to your servers. It generates fix instructions and, in some cases, ready-to-paste code snippets, but your team or your vendor applies the fix. AuditAble never has write access to your CMS or your hosting.
- AuditAble does not catch every issue. The scan only counts a criterion as tested when an automated rule for it actually ran: 28 of the 50 WCAG 2.1 AA criteria today, 33 when AI-assisted evaluation is enabled, plus review flags on more criteria from collected evidence. The remaining criteria require a human reviewer with assistive technology. Every report discloses the actual criteria tested, everything else is reported as Not Evaluated, and untested criteria are never counted as passed.
- AuditAble does not offer phone support or emergency lines. The product is designed to be self-serve. Support is by email and in-app chat, with documented response windows. There is no SLA escalation path because the product does not touch your servers, so there is no operational emergency for a support engineer to fix.
1.3 Running your free scan
Most customers come in through a free scan.
- Visit your free-scan link or auditable.co/free-scan
- Enter your primary domain (for example
cityofeverywhere.gov) - We discover up to 15 pages from your sitemap and scan them
- Your free report usually arrives by email in 2 to 5 minutes, depending on site speed and queue load
- The report includes your Readiness Score, your most pressing findings, an estimate of residents in your jurisdiction who may face barriers (drawn from Census ACS data), and a preview of remediation guidance for the first five issues
The free scan is a teaser. The full product, where you actually work through fixes, is the subscriber dashboard.
1.4 Creating your account from a free-scan report
Your free-scan report arrives as a PDF attached to the email. If you want AuditAble to monitor the site on an ongoing basis, follow the email's pricing link and create an account. From there:
- Choose Starter or Professional, or request a custom quote when your pages, domains, or budget need a tailored plan. You can change later.
- Add billing information. We use Stripe; we do not store card numbers on our servers.
- Confirm your organization name, primary domain, state, and population in the setup wizard.
- Run your first scan. Scans run under your new account; results from the free scan do not carry over.
Once that scan completes, the first thing you see is your Readiness Score, your letter grade, and a list of findings to work through.
1.5 Inviting your team
From the sidebar, click Team & Roles. You can invite as many people as your plan allows:
- Starter: up to 5 seats
- Professional: up to 15 seats
- Custom plan: tailored to your organization
Each invite is by email. The invitee creates their own login, joins your organization, and shows up in your team list. There are two roles:
- Admin: full access, including billing, settings, and invites
- Member: can scan, fix, assign, and download reports; cannot change billing or invite people
We deliberately kept the role model simple. Most of our customer accounts are two to four people, and a complicated permission grid creates more problems than it solves.